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Privacy Policy

AB Signature Cleaning (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients. We operate in Calgary, Alberta, and comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect personal information when you:

  • Request a quote
  • Schedule services
  • Communicate with us
  • Subscribe to occasional updates

The information we may collect includes:

  • Full name
  • Service address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party providers)
  • Access information (such as key arrangements, door codes, alarm instructions)

We may also collect limited technical information through our website, including:

  • IP address
  • Browser type
  • Website usage data (via Google Analytics and Meta Pixel)

2. How We Use Your Information

We use your information to:

  • Provide and schedule cleaning services
  • Communicate about appointments
  • Process payments
  • Maintain internal records
  • Improve our services
  • Comply with legal and tax obligations

We do not sell, rent, or trade your personal information.

Marketing emails, when sent, will be limited and infrequent (no more than about once per month). You may unsubscribe at any time.

3. Confidentiality & Access Security

We understand that our clients trust us with access to their homes. We treat all personal and access information as strictly confidential.

  • Physical keys are stored securely.
  • Door codes and alarm instructions are stored in secure systems.
  • Access details are shared only with assigned team members.
  • Independent contractors working with AB Signature Cleaning are expected to maintain strict confidentiality regarding all client information.

4. Third-Party Service Providers

We use trusted third-party providers to support our operations, including:

  • ZenMaid (scheduling and CRM)
  • Google Analytics
  • Meta Pixel
  • Payment processors (such as QuickBooks or other secure platforms)
  • Website hosting providers

These providers process information on our behalf under appropriate safeguards.

5. Data Retention

We retain personal information only as long as necessary to provide services and to meet legal, tax, or regulatory requirements.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While no system can guarantee absolute security, we take appropriate steps to minimize risk.

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent where applicable

To make a request, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

AB Signature Cleaning
Calgary, Alberta
Email: anna@ABsignature.ca